ubuntuusers.de

Wlan geht nicht Ubuntu 12.04

Datum:
25. August 2012 14:11
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 dell latitude 820 Wlan is not going,
I'am have the problem my wlan is not going, the wlan card is a dell bcm4311 chipset. The ifconfig command is it not see him the answer is:

alfred@pfeil:~$ ifconfig
eth0 Link encap:Ethernet Hardware Adresse 00:19:b9:7a:f7:17
inet Adresse:192.168.10.172 Bcast:192.168.10.255 Maske:255.255.255.0
inet6-Adresse: fe80::219:b9ff:fe7a:f717/64 Gültigkeitsbereich:Verbindung
UP BROADCAST RUNNING MULTICAST MTU:1500 Metrik:1
RX packets:47 errors:0 dropped:0 overruns:0 frame:0
TX packets:79 errors:0 dropped:0 overruns:0 carrier:0
Kollisionen:0 Sendewarteschlangenlänge:1000
RX-Bytes:16575 (16.5 KB) TX-Bytes:11873 (11.8 KB)
Interrupt:18

lo Link encap:Lokale Schleife
inet Adresse:127.0.0.1 Maske:255.0.0.0
inet6-Adresse: ::1/128 Gültigkeitsbereich:Maschine
UP LOOPBACK RUNNING MTU:16436 Metrik:1
RX packets:40 errors:0 dropped:0 overruns:0 frame:0
TX packets:40 errors:0 dropped:0 overruns:0 carrier:0
Kollisionen:0 Sendewarteschlangenlänge:0
RX-Bytes:5888 (5.8 KB) TX-Bytes:5888 (5.8 KB)


the command lspci -vvv give the follow out:

alfred@pfeil:~$ lspci -vvv
00:00.0 Host bridge: Intel Corporation Mobile 945GM/PM/GMS, 943/940GML and 945GT Express Memory Controller Hub (rev 03)
Subsystem: Dell Device 01cc
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ >SERR- <PERR- INTx-
Latency: 0
Capabilities: <access denied>

00:01.0 PCI bridge: Intel Corporation Mobile 945GM/PM/GMS, 943/940GML and 945GT Express PCI Express Root Port (rev 03) (prog-if 00 [Normal decode])
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0, Cache Line Size: 64 bytes
Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
I/O behind bridge: 0000f000-00000fff
Memory behind bridge: ed000000-efefffff
Prefetchable memory behind bridge: 00000000d0000000-00000000dfffffff
Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
BridgeCtl: Parity- SERR+ NoISA- VGA+ MAbort- >Reset- FastB2B-
PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
Capabilities: <access denied>
Kernel driver in use: pcieport
Kernel modules: shpchp

00:1b.0 Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller (rev 01)
Subsystem: Dell Device 01cc
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0, Cache Line Size: 64 bytes
Interrupt: pin A routed to IRQ 45
Region 0: Memory at efffc000 (64-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd-hda-intel

00:1c.0 PCI bridge: Intel Corporation N10/ICH 7 Family PCI Express Port 1 (rev 01) (prog-if 00 [Normal decode])
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0, Cache Line Size: 64 bytes
Bus: primary=00, secondary=0b, subordinate=0b, sec-latency=0
I/O behind bridge: 00005000-00005fff
Memory behind bridge: e0600000-e07fffff
Prefetchable memory behind bridge: 00000000e0800000-00000000e09fffff
Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
BridgeCtl: Parity- SERR+ NoISA- VGA- MAbort- >Reset- FastB2B-
PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
Capabilities: <access denied>
Kernel driver in use: pcieport
Kernel modules: shpchp

00:1c.1 PCI bridge: Intel Corporation N10/ICH 7 Family PCI Express Port 2 (rev 01) (prog-if 00 [Normal decode])
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0, Cache Line Size: 64 bytes
Bus: primary=00, secondary=0c, subordinate=0c, sec-latency=0
I/O behind bridge: 00004000-00004fff
Memory behind bridge: ecf00000-ecffffff
Prefetchable memory behind bridge: 00000000e0400000-00000000e05fffff
Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
BridgeCtl: Parity- SERR+ NoISA- VGA- MAbort- >Reset- FastB2B-
PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
Capabilities: <access denied>
Kernel driver in use: pcieport
Kernel modules: shpchp

00:1c.2 PCI bridge: Intel Corporation N10/ICH 7 Family PCI Express Port 3 (rev 01) (prog-if 00 [Normal decode])
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0, Cache Line Size: 64 bytes
Bus: primary=00, secondary=09, subordinate=09, sec-latency=0
I/O behind bridge: 00003000-00003fff
Memory behind bridge: ece00000-ecefffff
Prefetchable memory behind bridge: 00000000e0200000-00000000e03fffff
Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
BridgeCtl: Parity- SERR+ NoISA- VGA- MAbort- >Reset- FastB2B-
PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
Capabilities: <access denied>
Kernel driver in use: pcieport
Kernel modules: shpchp

00:1c.3 PCI bridge: Intel Corporation N10/ICH 7 Family PCI Express Port 4 (rev 01) (prog-if 00 [Normal decode])
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0, Cache Line Size: 64 bytes
Bus: primary=00, secondary=0d, subordinate=0e, sec-latency=0
I/O behind bridge: 0000e000-0000efff
Memory behind bridge: ecc00000-ecdfffff
Prefetchable memory behind bridge: 00000000e0000000-00000000e01fffff
Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
BridgeCtl: Parity- SERR+ NoISA- VGA- MAbort- >Reset- FastB2B-
PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
Capabilities: <access denied>
Kernel driver in use: pcieport
Kernel modules: shpchp

00:1d.0 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #1 (rev 01) (prog-if 00 [UHCI])
Subsystem: Dell Device 01cc
Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin A routed to IRQ 20
Region 4: I/O ports at bf80 [size=32]
Kernel driver in use: uhci_hcd

00:1d.1 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #2 (rev 01) (prog-if 00 [UHCI])
Subsystem: Dell Device 01cc
Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin B routed to IRQ 21
Region 4: I/O ports at bf60 [size=32]
Kernel driver in use: uhci_hcd

00:1d.2 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #3 (rev 01) (prog-if 00 [UHCI])
Subsystem: Dell Device 01cc
Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin C routed to IRQ 22
Region 4: I/O ports at bf40 [size=32]
Kernel driver in use: uhci_hcd

00:1d.3 USB controller: Intel Corporation N10/ICH 7 Family USB UHCI Controller #4 (rev 01) (prog-if 00 [UHCI])
Subsystem: Dell Device 01cc
Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin D routed to IRQ 23
Region 4: I/O ports at bf20 [size=32]
Kernel driver in use: uhci_hcd

00:1d.7 USB controller: Intel Corporation N10/ICH 7 Family USB2 EHCI Controller (rev 01) (prog-if 20 [EHCI])
Subsystem: Dell Device 01cc
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin A routed to IRQ 20
Region 0: Memory at ffa80000 (32-bit, non-prefetchable) [size=1K]
Capabilities: <access denied>
Kernel driver in use: ehci_hcd

00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev e1) (prog-if 01 [Subtractive decode])
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Bus: primary=00, secondary=03, subordinate=07, sec-latency=32
I/O behind bridge: 00002000-00002fff
Memory behind bridge: ecb00000-ecbfffff
Prefetchable memory behind bridge: 00000000e4000000-00000000e7ffffff
Secondary status: 66MHz- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort+ <SERR- <PERR+
BridgeCtl: Parity- SERR+ NoISA- VGA- MAbort- >Reset- FastB2B-
PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
Capabilities: <access denied>

00:1f.0 ISA bridge: Intel Corporation 82801GBM (ICH7-M) LPC Interface Bridge (rev 01)
Subsystem: Dell Device 01cc
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Capabilities: <access denied>
Kernel modules: leds-ss4200, iTCO_wdt, intel-rng

00:1f.2 IDE interface: Intel Corporation 82801GBM/GHM (ICH7-M Family) SATA Controller [IDE mode] (rev 01) (prog-if 80 [Master])
Subsystem: Dell Device 01cc
Control: I/O+ Mem- BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz+ UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin B routed to IRQ 17
Region 0: I/O ports at 01f0 [size=8]
Region 1: I/O ports at 03f4 [size=1]
Region 2: I/O ports at 0170 [size=8]
Region 3: I/O ports at 0374 [size=1]
Region 4: I/O ports at bfa0 [size=16]
Capabilities: <access denied>
Kernel driver in use: ata_piix

00:1f.3 SMBus: Intel Corporation N10/ICH 7 Family SMBus Controller (rev 01)
Subsystem: Dell Device 01cc
Control: I/O+ Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Interrupt: pin B routed to IRQ 3
Region 4: I/O ports at 10c0 [size=32]
Kernel modules: i2c-i801

01:00.0 VGA compatible controller: NVIDIA Corporation G72M [Quadro NVS 110M/GeForce Go 7300] (rev a1) (prog-if 00 [VGA controller])
Subsystem: Dell Device 01cc
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0
Interrupt: pin A routed to IRQ 16
Region 0: Memory at ed000000 (32-bit, non-prefetchable) [size=16M]
Region 1: Memory at d0000000 (64-bit, prefetchable) [size=256M]
Region 3: Memory at ee000000 (64-bit, non-prefetchable) [size=16M]
[virtual] Expansion ROM at ef000000 [disabled] [size=128K]
Capabilities: <access denied>
Kernel driver in use: nvidia
Kernel modules: nvidia_173, nvidia_current, nvidia_current_updates, nouveau, nvidiafb

03:01.0 CardBus bridge: O2 Micro, Inc. Cardbus bridge (rev 21)
Subsystem: Dell Device 01cc
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping+ SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=slow >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 168
Interrupt: pin A routed to IRQ 19
Region 0: Memory at e8000000 (32-bit, non-prefetchable) [size=4K]
Bus: primary=03, secondary=04, subordinate=07, sec-latency=176
Memory window 0: e4000000-e7fff000 (prefetchable)
Memory window 1: f8000000-fbfff000
I/O window 0: 00002400-000024ff
I/O window 1: 00002000-000020ff
BridgeCtl: Parity- SERR- ISA- VGA- MAbort- >Reset+ 16bInt+ PostWrite+
16-bit legacy interface ports at 0001
Kernel driver in use: yenta_cardbus
Kernel modules: yenta_socket

03:01.4 FireWire (IEEE 1394): O2 Micro, Inc. Firewire (IEEE 1394) (rev 02) (prog-if 10 [OHCI])
Subsystem: Dell Device 01cc
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV+ VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx+
Latency: 64, Cache Line Size: 64 bytes
Interrupt: pin A routed to IRQ 19
Region 0: Memory at ecbff000 (32-bit, non-prefetchable) [size=4K]
Region 1: Memory at ecbfe800 (32-bit, non-prefetchable) [size=2K]
Capabilities: <access denied>
Kernel driver in use: firewire_ohci
Kernel modules: firewire-ohci

09:00.0 Ethernet controller: Broadcom Corporation NetXtreme BCM5752 Gigabit Ethernet PCI Express (rev 02)
Subsystem: Dell Device 01cc
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0, Cache Line Size: 64 bytes
Interrupt: pin A routed to IRQ 46
Region 0: Memory at ecef0000 (64-bit, non-prefetchable) [size=64K]
Expansion ROM at <ignored> [disabled]
Capabilities: <access denied>
Kernel driver in use: tg3
Kernel modules: tg3

0c:00.0 Network controller: Broadcom Corporation BCM4311 802.11b/g WLAN (rev 01)
Subsystem: Dell Wireless 1390 WLAN Mini-Card
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
Latency: 0, Cache Line Size: 64 bytes
Interrupt: pin A routed to IRQ 17
Region 0: Memory at ecffc000 (32-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel modules: wl, ssb

the command lsmod give out:

alfred@pfeil:~$ lsmod
Module Size Used by
joydev 17393 0
dm_crypt 22528 1
pcmcia 39791 0
bnep 17830 2
rfcomm 38139 12
parport_pc 32114 0
ppdev 12849 0
nvidia 10971098 34
dell_wmi 12601 0
sparse_keymap 13658 1 dell_wmi
dell_laptop 17767 0
dcdbas 14098 1 dell_laptop
snd_hda_codec_idt 60251 1
snd_hda_intel 32765 3
snd_hda_codec 109562 2 snd_hda_codec_idt,snd_hda_intel
snd_hwdep 13276 1 snd_hda_codec
snd_pcm 80845 2 snd_hda_intel,snd_hda_codec
yenta_socket 27465 0
pcmcia_rsrc 18367 1 yenta_socket
psmouse 72919 0
serio_raw 13027 0
pcmcia_core 21511 3 pcmcia,yenta_socket,pcmcia_rsrc
binfmt_misc 17292 1
snd_seq_midi 13132 0
snd_rawmidi 25424 1 snd_seq_midi
snd_seq_midi_event 14475 1 snd_seq_midi
btusb 17912 2
bluetooth 158438 23 bnep,rfcomm,btusb
mac_hid 13077 0
snd_seq 51567 2 snd_seq_midi,snd_seq_midi_event
wl 2646601 0
snd_timer 28931 2 snd_pcm,snd_seq
snd_seq_device 14172 3 snd_seq_midi,snd_rawmidi,snd_seq
lib80211 14040 1 wl
wmi 18744 1 dell_wmi
snd 62064 15 snd_hda_codec_idt,snd_hda_intel,snd_hda_codec,snd_ hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_se q_device
soundcore 14635 1 snd
snd_page_alloc 14108 2 snd_hda_intel,snd_pcm
lp 17455 0
parport 40930 3 parport_pc,ppdev,lp
vesafb 13516 1
usbhid 41906 0
hid 77367 1 usbhid
firewire_ohci 40172 0
firewire_core 56906 1 firewire_ohci
crc_itu_t 12627 1 firewire_core
tg3 141369 0
video 19068 0

the command sudo lshw -class network give out::
alfred@pfeil:~$ sudo lshw -class network
[sudo] password for alfred:
*-network UNGEFORDERT
Beschreibung: Network controller
Produkt: BCM4311 802.11b/g WLAN
Hersteller: Broadcom Corporation
Physische ID: 0
Bus-Informationen: pci@0000:0c:00.0
Version: 01
Breite: 32 bits
Uhr: 33MHz
Fähigkeiten: pm msi pciexpress bus_master cap_list
Konfiguration: latency=0
Ressourcen: memory:ecffc000-ecffffff
*-network
Beschreibung: Ethernet interface
Produkt: NetXtreme BCM5752 Gigabit Ethernet PCI Express
Hersteller: Broadcom Corporation
Physische ID: 0
Bus-Informationen: pci@0000:09:00.0
Logischer Name: eth0
Version: 02
Seriennummer: 00:19:b9:7a:f7:17
Größe: 1Gbit/s
Kapazität: 1Gbit/s
Breite: 64 bits
Uhr: 33MHz
Fähigkeiten: pm vpd msi pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
Konfiguration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.121 duplex=full firmware=5752-v3.19 ip=192.168.10.172 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
Ressourcen: irq:46 memory:ecef0000-ecefffff

and the command rfkill list all give out:

alfred@pfeil:~$ rfkill list all
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
1: dell-wifi: Wireless LAN
Soft blocked: no
Hard blocked: no
2: dell-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: no

what can i do than my wlan is going, i can not see wlan's in my circle but is give enough an i'am can not make a contakt too my qlan point, what can i do in this situation ?